Service Management: Operations, Strategy, Information Technology - Softcover
Reseña del editor
Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. The Seventh Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The new edition is designed to develop students' skills in both strategic and operational issues pertaining to services.
Biografía del autor
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
- VerlagMcGraw-Hill Education / Asia
- Erscheinungsdatum2010
- ISBN 10 0071289275
- ISBN 13 9780071289276
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten608
Weitere beliebte Ausgaben desselben Titels
Suchergebnisse für Service Management: Operations, Strategy, Information...
Beispielbild für diese ISBN
Service Management
Verlag:
Mcgraw Hill Higher Education, 2010
ISBN 10: 0071289275
ISBN 13: 9780071289276
Gebraucht
Paperback
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 2.55. Bestandsnummer des Verkäufers G0071289275I3N10
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management: Operations, Strategy, Information Technology
Verlag:
Mcgraw Hill Higher Education, 2010
ISBN 10: 0071289275
ISBN 13: 9780071289276
Gebraucht
Paperback
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Verkäuferbewertung 4 von 5 Sternen
Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers GOR005574162
Anzahl: 4 verfügbar
Beispielbild für diese ISBN
Service Management
Verlag:
Mcgraw Hill Higher Education, 2010
ISBN 10: 0071289275
ISBN 13: 9780071289276
Gebraucht
Softcover
Anbieter: PAPER CAVALIER UK, London, Vereinigtes Königreich
Verkäuferbewertung 4 von 5 Sternen
Zustand: good. A good reading copy. May contain markings or be a withdrawn library copy. Bestandsnummer des Verkäufers 9780071289276-4
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 7th Edition. Ships from the UK. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verkäufers GRP97316323
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management
Anbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. 7th Edition. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verkäufers GRP83002856
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management: Operations, Strategy, Information Technology
Verlag:
McGraw Hill Higher Education, 2010
ISBN 10: 0071289275
ISBN 13: 9780071289276
Gebraucht
paperback
Anbieter: The Book Cellar, LLC, Nashua, NH, USA
Verkäuferbewertung 4 von 5 Sternen
paperback. Zustand: Very Good. Has some shelf wear, highlighting, underlining and/or writing. Great used condition.Over 1,000,000 satisfied customers since 1997! Choose expedited shipping (if available) for much faster delivery. Delivery confirmation on all US orders. Bestandsnummer des Verkäufers 10686282
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management
Verlag:
Mcgraw Hill Higher Education, 2010
ISBN 10: 0071289275
ISBN 13: 9780071289276
Gebraucht
Softcover
Anbieter: Phatpocket Limited, Waltham Abbey, HERTS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, and may have sticker on cover, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Bestandsnummer des Verkäufers Z1-C-025-02194
Anzahl: 4 verfügbar
Beispielbild für diese ISBN
Service Management
Verlag:
McGraw-Hill Higher Education, 2010
ISBN 10: 0071289275
ISBN 13: 9780071289276
Gebraucht
Softcover
Anbieter: Phatpocket Limited, Waltham Abbey, HERTS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Bestandsnummer des Verkäufers Z1-G-014-01704
Anzahl: 3 verfügbar
Beispielbild für diese ISBN
Service Management: Operations, Strategy, Information Technology
Verlag:
Mcgraw-Hill Education / Asia, 2011
ISBN 10: 0071289275
ISBN 13: 9780071289276
Gebraucht
Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,100grams, ISBN:9780071289276. Bestandsnummer des Verkäufers 9192166
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Service Management: Operations, Strategy, Information Technology
Verlag:
Mcgraw-Hill Education / Asia, 2011
ISBN 10: 0071289275
ISBN 13: 9780071289276
Gebraucht
Softcover
Anbieter: Anybook.com, Lincoln, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,100grams, ISBN:9780071289276. Bestandsnummer des Verkäufers 9192165
Anzahl: 1 verfügbar